POND PUMPS DIRECT South Africa Shipments
Secure online ordering 24 hours a day, 7 days a week.
Phones manned: 0044 151 448 9111
Monday - Thursday: 9:15am - 5:15pm
Friday: 9:15am - 4:00pm
Terms & Conditions: South Africa Shipments.
1. We heavily subsidise shipping costs to South Africa resulting in a delivery cost to you of £60 per parcel to a maximum weight of 20 kg and parcel size of 150cm x 70cm x 50 cm.
Should your order exceed this size/weight criteria then you will be contacted prior to our proceeding for your further instructions. Should you decide to proceed then additional 20 kg/ 150cm x 70cm x 50 cm segments will be charged at the £60 parcel rate.
Please note we are unable to ship Pond Food or Liquid e.g. Medication to South Africa.
2. PondPumpsDirect strive to achieve the safest transaction possible for our customers. Because of this all deliveries will be delivered to the cardholders address only. The delivery must be signed for at this address. If the delivery is failed for any reason then the package(s) will be left at the local courier depot and it is then upon the buyers responsibility to arrange a collection or redelivery of these items. Any extra cost of redelivery will be at buyer's expenses.
Upon receipt of your order please sign for as "Unchecked" and in unlikely event of damage in transit please advise us by email and telephone within 24 hrs. Failure to so advise within 24 hrs will negate any transit insurance cover and render us unable to resolve any transit damage
3. PondPumpsDirect accept internationally known cards such as MasterCard, VISA and Maestro. On the purchase of product online customers will be required to fill out the security questions asked by your card provider i.e. verified by VISA, MasterCard secure code. If these questions are not answered by cardholder then PondPumpsDirect are unable to ship.
4. Pondpumps will deduct the current U.K. V.A.T. rate - currently 20% from any goods purchased (exc. carriage) from the PondPumpsDirect.com site. This deduction will be made after checkout.
5. PondPumpsDirect, at the same time of editing, ship with global couriers TNT International. TNT states that deliveries to South Africa could take between 7 and 14 days although this may vary due to certain circumstances. PondPumpsDirect hold no liability for delayed deliveries and have no control over the factors that may affect this. Tracking details are available upon request by email and can then be tracked via TNT international website.
6. The guarantees that come with these products will be honoured by either PondPumpsDirect or the particular manufactures here in the UK. In the unlikely event a product malfunctions within its guarantee period and then it is upon the customer, at their expense, to return the item to PondPumpsDirect in the UK for a repair or replacement. In all cases involving a guarantee claim please email PondPumpsDirect in the first instance for instruction/guidance
7.In the UK PondPumpsDirect offer price-match guarantees on some products, however these price guarantees are only available against other UK companies within the UK only and not on overseas shipments.
8. PondPumpsDirect withhold the right to refuse any orders for any reason, at his own discretion, or if these terms and conditions are breached.
9. PondPumpsDirect are one of the few UK internet pond providers who have manned telephones. As a consequence of this it is not possible for our site to be 100% stock managed. if in event of a purchased product being out of stock we will notify you by email or telephone.
10.Pondpumpsdirect shall not be liable for any consequential loss to the customer whether this arises from a breach of contract or any other way. Our total liability for any claim however arising shall not exceed the purchase price of the goods supplied by us to the customer. We will not be liable for any specific instructions set out in our website, catalogue or in any documents accompanying the goods supplied. Every care has been taken to describe and show the goods accurately. Variations may occur in both design and specification as the manufacturers of the items improve their products.
11. In all cases UK Law applies. All products subject to availability.
12. No employee of Anablep (UK) Ltd or PondPumpsDirect is authorized to waive our terms and conditions and by placing an order you accept our terms & conditions.
14. The PondPumpsDirect site, offers free gifts with some purchase. Regrettably due to the heavy level of shipping subsidy given by ourselves Free Gifts are not applicable on South African orders and will be disregarded prior to shipping.